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Grievance Redressal

FCI has put in place public Grievance Redressal Mechanism for Redressal of Grievances. Public Grievance office are nominated at Corporate, Zonal, Regiona and Area level. At Corporate level the Executive Director (Personnel) and liaison officer are ex-officio Director(Public Grievance) and Public Grievance officer respectively. At zonal level the General Manager of concerned zone have been designated as Zonal Public grievance officer. Similarly, at Regional and Area levels concerned Dy.General Manager (region)s and Area Manager have been nominated as Regional as regional and District Public Grievance Officers. At headquarters, New Delhi, the following officers has been designated as Director(Public Grievance) and Public grievance officers:


Name & Designation 

Floor/Room No

Telephone/ Fax No.


Executive Director (Personnel) as Director (Public Grievances)

3rd Floor,

16-20, Barakhambha Lane, Headquarters, New Delhi-110001




Dy. General Manager (Chief Liaison Officer) as Public Grievance Officer

4th Floor, 16-20 Barakhambha Lane, Headquarters, New Delhi-110001


Submit your Grievance on the CPGRAMS portal (www.pgportal.gov.in)


Public may submit their grievance online on CPGRAMS portal by clicking on the link above and providing the requisite details.

Please Note:-

 1.  Citizens can check the progress and receive reply through the CPGRAMS portal.

 2.   Time limit for disposal of public grievance is normally within 60 days.

 3.   Provide a clear statement of grievances and nature of remedial action sought.

 4.   Indicate the past reference and the official channels previously approached for redressal.